Friday, April 13, 2012

Verizon to charge $30 upgrade fee

Starting April 22nd Verizon Wireless is going to start charging customers $30 to upgrade their devices.

I don't understand this fee.  You are signing a new 2 year contract, which is only good for them.  Yes they give you a new phone but it's not like changing the system to go from one phone to another is so much work.  Takes minutes.  How much do Verizon employees make an hour that it costs $30 to use up 10 minutes of their time to get me a new phone?

They say this is done in order to "provide customers with the level of service and support they have come to expect".  Well that would be nice if this is what they were doing, but as I wrote in a previous article, it seems Verizon is doing less and less for me each year.  Now this year they want to start charging me to extend my service with them? 


Do they have so many customers that they are actually saying "Hey, if you want to continue doing business with us you'll have to pay us extra"?  


The sad part is that they are all doing it, so I can't say "F you Verizon I'm going to Sprint".  It's like all these companies get together and make agreements on how they are going to squeeze as much money as possible from the customers.  They charge outrageous prices for the Data plans as it is.  How on earth are they trying to get even more?  I mean I understand that as companies they do want to squeeze as much as possible, I guess I just don't understand how it's legal for them to keep doing these things.  


I want a good phone with good service without feeling like my behind is hurting.  Is that so much to ask for?