Not long ago I wrote about how a lot of stores were feeling threatened by Amazon.com because so many people are finding Amazon to be so much easier to get their stuff. I mentioned how instead of complaining, these companies need to come up with ways to make me, the customer, choose to go to their stores instead of buying the stuff online. Well today I want to talk about a particular store that seems to be TRYING very hard to get me to not buy from their store anymore. This is the Best Buy store located in Vernon Hills, Illinois, although I know the problem is in a lot of other Best Buys and not just this one.
I’ve never been a big fan of Best Buy stores to begin with because the people they have working there for the most part are not really nerds, they are sales people. This can be somewhat understandable considering the fact that most nerds would probably freak out at the thought of having to deal with customers. But that doesn’t change the fact that I hate hearing someone ask a question and have them get some BS answer. Answers like “Well the more Megapixels the camera is the better the picture will be”. Don’t get me wrong, I’ve come across some really good guys at Best Buy, but that’s just not very normal. There is two reasons why I like going to Best Buy, I get to go and try out a lot of newer technology myself and I get to buy it NOW for the most part.
Well, Amazon is getting pretty close to the getting it NOW experience. What Amazon cannot compete with is with the trying it out experience. You can view all the videos you want or read all the reviews you want, nothing beats the experience of actually touching and playing with a device yourself. So you would think these stores would be trying to make that experience much better. But no, I keep getting more and more disappointed with Best Buy. Not that long ago I wanted to buy a laptop from them, the one I wanted to try out wasn’t on because it didn’t have a power cable. So I ask if they could get it working so I could check it out. I could not believe that at BEST BUY they didn’t have a power cable they could use for this computer. You would think that if ANYONE had a cable for it, it would be Best Buy.
This weekend I decided to replace my Motorola Xoom with an Asus Transformer TF101. I wanted something with a good keyboard and I don’t think a Bluetooth keyboard can beat the benefits of the Transformer. They had the tablet out, so I was able to play with it fine. But I really wanted to try out the keyboard dock because I had never tried one. So I go over to one of the guys there and I ask if I could try out one of the keyboards. The guy responds with “What we have out there is it, we are not going to open one up so you can play with it”. So I ask “Not even if I’m planning on buying it?” and his response was “you can buy it and if you don’t like it return it”. Which of course is BS because if they are OK with me returning an opened product then I don’t see why they wouldn’t be ok with just having one at the store people can play with. I wanted my tablet so I bought it anyway and luckily I’m very happy with it, but I’m like 1 bad experience away from just boycotting best buy.
Best Buy, for many years you were the king, but you better change the way you do business or you will find yourself in a very bad position.